Shipping policy

Thank you for shopping with Christopher Arthur Biddle. As a trusted Australian online merchant, we focus on standardized order processing and secure global logistics services. We strive to ensure every customer order is carefully inspected, professionally packaged and dispatched promptly, so all parcels can be delivered completely and safely within the expected logistics cycle.

1. Order Processing Time

All confirmed and fully paid orders will go through internal review, item inspection and standard packaging procedures within 1 to 5 business days. Australian weekends and official public holidays do not count as working days and will not be included in the order processing timeline.
During peak shopping seasons and promotional activities, a sharp increase in order volume may lead to slight processing delays. We will actively notify customers via email once obvious delivery delays occur, ensuring customers stay informed of the latest order status.

2. Shipping Rates and Delivery Estimates

All shipping fees are calculated based on actual parcel weight, package size and logistics service rules. The final shipping cost will be accurately calculated and clearly displayed on the checkout page before order payment, without hidden charges.
Our standard shipping service offers an estimated delivery time of 15 business days for all regular orders. It should be noted that all delivery times are for reference only. Actual delivery progress may be affected by logistics carrier delays, customs clearance progress, severe weather, regional logistics restrictions and other unforeseen external factors.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and shipped out by our cooperative logistics provider, you will receive an official shipment confirmation email containing your exclusive tracking number and tracking inquiry channel.
Tracking data will not be updated immediately after shipment. In general, valid and complete tracking information will be synchronized to the logistics system and available for customer inquiry within 24 to 48 hours after the parcel is scanned by the carrier.

4. Incorrect Address Disclaimer

Customers are solely responsible for filling in accurate, detailed and valid recipient information including complete delivery address, correct postcode and available contact information during order checkout. Please double-check all information to avoid delivery errors.
Christopher Arthur Biddle will not be liable for misdelivery, delivery failure or parcel returns caused by incorrect or incomplete address information provided by customers. Any additional reshipping fees generated by address errors shall be borne by the customer.

5. Lost or Damaged Packages

If your parcel is confirmed lost during transit and fails to arrive on schedule, please contact our customer support team within 3 calendar days after the expected delivery date. We will cooperate with logistics suppliers to investigate the situation and provide a proper solution as soon as possible.
If your parcel arrives with damaged packaging or defective contents due to extrusion, collision or rough handling during transportation, please submit a after-sales request within 24 hours after receiving the goods. You are required to provide clear photos of the outer package and damaged items for verification. Our team will evaluate the situation and resolve the issue efficiently.

6. Product Care and Usage Notice

Every product sold in our store is equipped with official usage guidelines and daily maintenance standards. Customers shall use, operate and store products in accordance with the attached instructions to maintain normal product performance and extend service life.
Christopher Arthur Biddle does not undertake liability for product damage, functional failure or performance abnormalities caused by unauthorized disassembly, improper operation, artificial damage or any misuse that violates official product usage specifications.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to import duties, customs clearance fees, inspection taxes and other related charges in accordance with the trade policies and customs regulations of the destination country or region.
All customs-related expenses are the sole responsibility of the customer and are not included in product prices and shipping fees. We will provide complete customs declaration documents to assist smooth clearance, but we are not responsible for parcel detention, delivery delays or returns caused by customs policy changes and unpaid customer tariffs.

8. Contact Information

If you have any inquiries or concerns about our shipping policy, order logistics status and delivery-related issues, please contact our official customer service team via the following channels:
Trade Name: Christopher Arthur Biddle
Phone Number: +61 3 5331 6664
Email: contact@worthvibe.shop
Physical Address: 6 Davinelle Close, Andergrove, QLD 4740, Australia